Terms and Conditions

 

📜 PetifyHub Terms & Conditions

Welcome to PetifyHub 🐾
These Terms and Conditions outline the rules, rights, and responsibilities that govern your use of our website www.petifyhub.store and related services.

By visiting or making a purchase from PetifyHub, you agree to follow and be bound by these terms.
If you do not agree, please discontinue using our website or services.

1️⃣ General Information

  • The term “PetifyHub”, “we”, “our”, or “us” refers to the website and its owners.

  • The term “you”, “customer”, or “user” refers to the person accessing or purchasing through the website.

  • These terms apply to all visitors, users, and customers of the site.

PetifyHub reserves the right to update, modify, or replace any part of these Terms at any time. Updates will be reflected on this page.

2️⃣ Eligibility

To use our website or place an order, you must:
✅ Be at least 18 years of age or have parental consent.
✅ Provide accurate, current, and complete personal and shipping information.

PetifyHub is not responsible for errors or delays caused by incorrect details provided during checkout.

3️⃣ Product Information

We make every effort to display accurate product details, images, and pricing.
However, slight variations in color, packaging, or appearance may occur due to lighting or manufacturer updates.

All products are genuine and sourced from trusted brands. We do not sell expired or counterfeit items.

4️⃣ Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).

  • Prices and offers are subject to change without prior notice.

💡 Note: In rare cases, if a product is mispriced, we reserve the right to cancel the order and issue a refund.

5️⃣ Shipping & Delivery

We deliver across India via trusted courier partners.
Typical delivery timelines are 2–8 business days depending on location.

For complete details, refer to our Shipping Policy page.

6️⃣ Returns, Refunds & Exchanges

We offer easy returns and refunds within 7 days of delivery for eligible items.
Products must be unused, unopened, and in original packaging.

For exclusions and procedure, visit our Return Policy.

7️⃣ Cancellation Policy

  • You may cancel your order before dispatch by contacting our support team at support@petifyhub.store.

  • Once an order is shipped, cancellations will not be possible.

  • Refunds for cancelled orders are processed within 5–7 business days.

8️⃣ User Conduct

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to hack, alter, or damage the site or its functionality.

  • Post or transmit harmful content, spam, or abusive messages.

Violations may result in suspension or permanent account removal.

9️⃣ Intellectual Property

All website content — including text, images, graphics, logos, and product descriptions — is owned by PetifyHub or its content partners.
You may not copy, reproduce, or distribute any material without written permission.

🔟 Limitation of Liability

PetifyHub shall not be held liable for:

  • Delays in delivery due to courier, weather, or unforeseen events.

  • Any indirect, incidental, or consequential damages arising from product use.

  • Misuse or allergic reactions caused by products not used as per instructions.

Always follow manufacturer and veterinarian guidance when using pet-care products.

1️⃣ Privacy Policy

Your personal data is collected and handled in accordance with our Privacy Policy.
We never sell or share your information with third parties for marketing without consent.

You can review our Privacy Policy page for full details.

2️⃣ Third-Party Links

Some product listings may include links to third-party websites.
PetifyHub is not responsible for the content, privacy practices, or transactions on those external sites.

3️⃣ Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control — including natural disasters, strikes, lockdowns, or internet outages.

4️⃣ Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
In case of any dispute, jurisdiction will lie with the courts of Kolkata, West Bengal.

5️⃣ Contact Us

Have questions about our Terms or need help?
📧 Email: support@petifyhub.store
📞 Response Time: Within 24 hours (Monday–Saturday, 10 AM – 6 PM)

❤️ Final Note

At PetifyHub, our goal is to make pet care easy, affordable, and joyful.
By shopping with us, you agree to share in our mission — to bring love and comfort to every home with paws! 🐾💚