Shipping Policy

 

🚚 PetifyHub Shipping & Delivery Policy

Welcome to PetifyHub — your trusted destination for premium pet care products! 🐶🐱
We’re committed to delivering your orders safely and quickly, no matter where you are in India 🇮🇳.

This Shipping Policy explains how we handle delivery times, methods, charges, and related FAQs to make your shopping experience smooth and worry-free.

📦 Shipping Coverage

We proudly deliver to over 28,000 pin codes across India, including metro cities, towns, and rural locations.
Our logistics partners include Shiprocket, Delhivery, Bluedart, Ekart, and India Post, ensuring reliable and trackable service nationwide.

⏰ Estimated Delivery Time

Delivery timelines depend on your location and product availability:

Location Estimated Delivery Time
🏙️ Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad) 2–4 Business Days
🏡 Tier 2 & Tier 3 Cities 3–6 Business Days
🌄 Remote Areas / NE States / J&K 5–8 Business Days

Business days exclude Sundays and public holidays.
⏱️ Orders are usually dispatched within 24–48 hours after confirmation.

💸 Shipping Charges

  • Free Shipping on orders above ₹999

  • Standard Shipping Fee: ₹49–₹99 (for orders below ₹999, depending on weight and location)

  • Cash on Delivery (COD) Fee: ₹30 may apply to select pin codes

We regularly run free shipping promotions, so keep an eye on our offers page or follow us on social media! 🎉

📍 Order Tracking

Once your order is shipped, you’ll receive an email and SMS with the tracking link and courier details.
You can also log into your PetifyHub account to check the real-time order status anytime.

🧾 Tracking updates may take 12–24 hours to appear after dispatch.

🚫 Delivery Restrictions

While we ship across most of India, some remote or high-security areas may have limited courier access.
If your pin code is not serviceable, our support team will notify you immediately and help with alternate solutions or a refund.

📦 Packaging & Handling

Every product is carefully packed using eco-friendly, recyclable materials 🌱 to ensure it reaches you safely and damage-free.

  • Fragile items (like bowls or bottles) are bubble-wrapped for extra safety.

  • Food and treats are packed in tamper-proof packaging to maintain freshness.

💬 Delayed or Missing Deliveries

We make every effort to deliver on time, but delays can occur due to courier or weather conditions.
If your order hasn’t arrived within 8 business days, please contact us — we’ll help resolve it quickly.

📧 support@petifyhub.store
📞 Response Time: Within 24 hours (Mon–Sat, 10 AM – 6 PM)

🔄 Wrong Address or Undeliverable Orders

If an incorrect address or phone number is provided, the package may return to us.
In such cases, reshipping charges may apply. Please double-check your details before confirming the order.

🌍 International Shipping

Currently, we deliver only within India.
International shipping options will be added soon — stay tuned for updates! ✈️

❤️ Our Promise

At PetifyHub, every order is handled with love, care, and precision — because we know your pet deserves the best. 🐾
Fast delivery, safe packaging, and transparent updates — that’s our commitment to you!